Return / Refunds Policy
RETURNS AND EXCHANGE
Thank you for shopping at Beach Boho Jewellery Australia. We take pride in our quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have proof of purchase (packing slip).
* Sale Items are non refundable
Please note that we cannot accept returns of earrings, toe rings, anklets and gift vouchers due to Health Regulations
Returns must be made via post to:
Beach Boho Jewellery Australia PO Box 2170 North Carlisle WA 6101
Please note that return postage costs are the responsibility of the sender and Beach Boho Jewellery Australia cannot accept responsibility for any items that are misplaced during transit. For this reason, we highly recommend using insured registered post via Australia Post.
If you are requesting a refund, it may take up to 10 business days for the funds to re-appear in your account. If you have any questions regarding the status of your exchange or refund, please contact us via the chat bubble on the homepage of our website. This will be the quickest way for us to answer your query.
Change of Mind Refunds:
Please note that all postage costs are non-refundable, and a deduction of the original postage charges will be applied for all "change of mind" refunds. Therefore, the refunded amount will be less the original postage charges.
Gift Vouchers & Coupons:
Gift vouchers, credit notes, and coupon codes must be added prior to checkout. Under no circumstances will orders be discounted post-payment. If you are having trouble applying a code, please get in touch with us via the chat bubble on the homepage of our website. This will be the quickest way for us to answer your query.
Replacements & Faults:
If you believe that you have received a faulty or incorrect product, please get in touch with us via our email firstname.lastname@example.org. This will be the quickest way for us to answer your query.
All Beach Boho Jewellery Australia products come with a 3-month warranty (from the date of purchase) against manufacturing defects. All products that are deemed to be faulty, as a result of a manufacturing error, will be repaired and/or replaced at no cost. The warranty does not include mishandling.
Normal wear & tear
Ageing & natural tarnishing
Please ensure that you follow our care instructions listed on this website to ensure your Beach Boho Jewellery Australia jewellery lasts for many years to come!
Items purchased through independent Beach Boho Jewellery Australia. Stockists must be returned directly to the stockist. We strictly do not accept returns or exchanges for pierced earring styles, Toe Ring or Anklets for hygiene reasons. The size & dimensions are provided in our product descriptions, and we recommend looking over these to avoid disappointment. We do not offer refunds, exchanges, Sale Items or credit notes on earrings unless deemed faulty.